top of page

Privacy Policy

Last updated: [04/01/2026]

​

1. Introduction

 

Heartwell Solutions Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020 (New Zealand).


This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our first aid kit supply, servicing, training, and related services.

​

2. What Personal Information We Collect

 

We may collect and hold personal information including, but not limited to:

  • Name, job title, and organisation

  • Contact details (phone number, email address, physical address)

  • Billing and invoicing information

  • Service history and site locations for first aid kits, AEDs, or safety equipment

  • Communication records (emails, phone calls)

  • Any other information you provide to us directly

 

We do not intentionally collect sensitive personal information unless it is necessary for our services and permitted by law.

​

3. How We Collect Personal Information

 

We may collect personal information when you:

  • Contact us to enquire about products or services

  • Engage us to supply or service first aid or safety equipment

  • Sign a service agreement or place an order

  • Communicate with us by phone, email, or in person

  • Use our website (if applicable)

​

4. Why We Collect and Use Personal Information

 

We collect and use personal information to:

  • Supply and service first aid kits, AEDs, and related equipment

  • Schedule and carry out inspections, restocking, and compliance checks

  • Communicate with you about services, reminders, or changes

  • Prepare invoices and manage accounts

  • Meet legal, regulatory, and health & safety obligations

  • Improve our services and customer support

We only use personal information for purposes connected to our business and lawful functions.

​

5. Disclosure of Personal Information

 

We may disclose personal information only where necessary, including to:

  • Service technicians or contractors working on our behalf

  • Accounting, invoicing, or IT service providers

  • Regulatory authorities where required by law

 

We do not sell or trade personal information to third parties.

​

6. Storage and Security of Information

 

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure.
Information may be stored electronically or in hard copy and is accessed only by authorised personnel.

​

7. Retention of Information

 

We retain personal information only for as long as it is required for business, legal, or compliance purposes, after which it is securely destroyed or anonymised.

​

8. Access and Correction

 

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any information that is inaccurate or incomplete

Requests can be made by contacting us using the details below.

​

9. Privacy Breaches

 

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner, as required by law.

​

10. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will be available upon request or on our website (if applicable).

​

11. Contact Us

 

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

bottom of page